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FAQs

  • Most orders are processed within 1-2 business days after placing the order. Delivery time will vary depending on your location, the carrier used by the licensed retailer who processed your order, and external factors that impact shipments.

  • Most orders are processed within 1-2 business days, but there may be occasional delays depending on product availability. Your order confirmation email contains a tracking link that has up-to-date information on where your order is at any given moment. Feel free to reach out to us if you have any questions about your order.

  • Please reach out to us right away. Be aware if your order has already been shipped, we cannot guarantee they will be able to cancel your order.

  • All payments are processed by our ecommerce fulfillment partner, Bargeeks.

  • Please be aware it is every customer's responsibility to ensure that someone 21+ is home to sign for the package. Typically, a carrier will attempt delivery 3 times before returning the package to the sender. If the package is returned to the sender please, reach out us. Be aware that there may be additional fees to help offset the costs of retailers accepting returned packages or reshipping orders.

  • Please contact us with any specific questions regarding returns and refunds.

  • All notices under this Agreement must be in writing (which includes emails). If You have any questions or comments about the TOS or the Service or wish to terminate this Agreement, please contact Us by email at:info@ChromeHorseSociety.com.

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